SIMA – Smart Infrastructure Management Application

Transforming IT Service Management with Intelligence, Efficiency, and Control

Overview

SIMA (Smart Infrastructure Management Application) is Platinum Infosolutions' in-house flagship product designed to revolutionize the way IT Annual Maintenance Contract (AMC) services are managed. SIMA empowers businesses with a smart, centralized platform to efficiently log service requests, assign tasks, track resolution progress, generate service reports, and gather valuable customer feedback—ensuring complete visibility and operational control.

Whether you're a service provider or an enterprise managing multiple IT assets, SIMA simplifies the entire infrastructure support lifecycle from complaint to closure.

Key Features

🛠 Complaint Logging Made Simple

Log IT infrastructure-related complaints or service requests quickly through a user-friendly interface. Keep records organized and prioritized based on urgency or SLA terms.

👨🔧 Engineer Task Assignment

Assign jobs directly to field or remote engineers with real-time notifications. Improve response times and accountability with role-based access and activity tracking.

📋 Service Report Generation

Automatically generate detailed service reports at the end of each task. Include problem summaries, resolution steps, time spent, parts used, and engineer notes—all ready for client review or internal audit.

💬 Customer Feedback Module

Close the service loop with a built-in feedback mechanism. Collect client ratings and comments post-resolution to monitor satisfaction and drive service quality improvements.

🔄 Ticket Lifecycle Management

Track each ticket’s full journey—from initiation to resolution—ensuring complete transparency, SLA compliance, and historical data access for audits and analytics.

📈 Dashboard & Analytics

Gain actionable insights with real-time dashboards, KPIs, and reporting tools. Monitor engineer performance, complaint trends, response/resolution times, and more.

🔐 Secure & Scalable

SIMA is built on a secure architecture designed to scale with your business. Whether you manage 10 assets or 10,000, SIMA adapts to your operational size and complexity.

Why SIMA?

• ✔ Tailored for IT AMC Providers
• ✔ End-to-End Ticket & Task Management
• ✔ Boosts Field Engineer Productivity
• ✔ Improves SLA Compliance
• ✔ Enhances Customer Experience
• ✔ Reduces Operational Overhead

Ideal For

• Managed IT Service Providers
• System Integrators
• Facilities Management Companies
• Large Enterprises with Internal IT Teams
• Government/PSUs handling AMC-based support contracts

Future-Ready Roadmap

• Mobile App for Engineers
• Asset Management Integration
• Preventive Maintenance Scheduling
• AI-Powered Issue Categorization
• Offline Mode for Remote Site Access

Take Control of IT AMC Services with SIMA

With SIMA, you don't just manage service requests—you elevate the entire infrastructure support experience. Make your IT AMC operations smarter, faster, and fully accountable with Platinum Infosolutions' SIMA.